A large multinational had designed and implemented its application landscape for a large part with SAP software. From that capacity, the financial processes were mainly supported by SAP. We say mainly, because the consolidation processes were still characterised by the use of spreadsheets and manual procedures. Naturally, these processes were found to be both time consuming and error-prone. With this information at hand, the business case was born to purchase the SAP module BPC (Business Planning & Consolidation).
With the business in the lead, an implementation partner was swiftly selected to incorporate this relatively new SAP module into the organisation.
The first step was to identify and map out the business requirements. These were subsequently inventoried by means of several workshops, which were supervised by the consultants of the implementation partner.
Given the existing time constraints, the team vigorously worked towards the design phase. During this period, a number of personnel changes were taking place within the implementation partner’s team. The completion of the design phase was anything but smooth. Due to the changing of the guard within the project team and the verification that, despite initial agreements, it was necessary to develop a customised module, a breach of trust ensued between the client and the implementation partner.
This case study is representative in terms of content of the type of projects that Southbridge manages. The distinct signature of Southbridge can be recognised throughout all related projects. This added benefit is predominantly seen in the areas of quality assurance and taking ownership of each project. The effect for the client is an efficient process with a number of carefully chosen moments during which we reflect on the objectives, the process and the content of the project.
In the above case this would have meant that, according to the Southbridge approach, the interaction between the client in the business, the IT department and the implementation partner should have received closer attention. What’s more, Southbridge would have emphasised the need for a watertight contract, in which we provide a guarantee regarding the availability of high-quality implementation capacity, including a penalty clause. Through these measures, Southbridge would firmly stand behind the agreed decisions and confidently work towards completing the project on time, within budget and above client expectations. That’s what Southbridge stands for.