The Mobile Office
The study case revolves around the national government. It concerns a governmental inspection agency whose main task is to ensure the adherence to food- and product safety regulations.
The inspectors who carried out these checks needed quick and reliable information that would be available ‘in the field’.
The following questions required answering:
- With whom lies the legal ownership of the business being inspected?
- Is there any known history of the business?
- Have there been earlier warnings, fines or charges?
- When was the business last checked?
- How can we efficiently make the results of an inspection available in a central system?
All this information required interactive availability in order for the inspectors to perform their duties efficiently.
The existing architecture didn’t lend itself well to this functionality. Information was stored regionally (decentralised), which made the exchange of information extremely arduous. Moreover, the existing monolithic self-built system was in dire need of replacement. And finally, the work procedures in the business were not in line with having the information available online.
To achieve the required functionality, a change management process was initiated.
Since then, the information system has been drastically updated, whereby remote information exchange is supported. Both the exchange of information and the availability of this information has been considerably improved. New mobile technology and modern working methods have since become fully integrated in the organisational processes. As a result, the efficiency and quality of the inspection process has improved immensely.
This case study is representative in terms of content of the type of projects that Southbridge manages. The distinct signature of Southbridge can be recognised throughout all related projects. This added benefit is predominantly seen in the areas of quality assurance and taking ownership of each project. The effect for the client is an efficient process with a number of carefully chosen moments during which we reflect on the objectives, the process and the content of the project.
In practice, this means that added focus and attention is given to the interaction between the requirements of the client, future users and administrators on the one hand, and the impact thereof on the new information system on the other. The argument that the primary process is unique, is repeatedly translated in a business case. This resulted in well-thought-out requirements for the information system. However, also changes to the primary process were among the possibilities. As a result, these decisions were taken more consciously by the inspection board and Southbridge could firmly stand behind the agreed decisions and confidently work towards completing the project on time, within budget and above client expectations. That’s what Southbridge stands for.